nest hub display black and green lines

[fhrirbrin]

So my google home screen has been broken for a while like the display is black and has green streaks all over. I was told to go to the google home app to forget the device and try to connect it again but because the screen is black, i cannot connect it has i cannot see the code or the qr code. is there any other way to connect back?

[Alex_S]

Hi fhrirbrin,
 

I’m sorry to hear about what happened to your Google Nest Hub’s display screen. Can you share a photo showing this?

Regards,
Alex

[Karl23]

Yep mine has also gone green, tried resetting, but no still has the garbled green screen.

[Alex_S]

Hello Karl23,
 

How did you do the reset? Can you also share a photo of your Google Nest Hub showing its screen? 

Thanks,
Alex

[Karl23]

No, reset did not change the condition of the hub, the screen has a white line down the R/H side and a greenish hue in the center, so it looks like the display has died.

[Dan_A]

Hey there,

Could you share with us a picture of your Nest Hub’s display screen showing the concern? Here’s how:

1. Hit reply or Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions
5. Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Looking forward to your response.

Regards,

Dan

[Karl23]

Sorry, but the Hub died, screen is black, so no point in sending an image. Was working fine then dead.

[Dan_A]

Hi folks,

Apologies for the delay!

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Kind regards,

Dan

[Karl23]

I think the screen driver has failed or what ever in the hub produces the video. Sound is OK, but the Hub is no longer recognized by the Home app after a reset, so with out a visual display (1st generation type) this cannot happen.

[Dan_A]

Hey there Karl23,

Thanks for the information. By the way, we haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Best regards,

Dan

[Karl23]

I have solved the problem.I have replaced the screen and the Nest is now working. The original screen failed and that was the problem.

[Princesss]

Hey Karl23,

Thanks for updating us. Glad to know that it's already working now.

Since this has been resolved, we'll consider this thread complete. Feel free to start a new post if you have other concerns relating to your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess