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nest hub max - face recognition & quick gestures won't work/turn on

dog_mom8403
Community Member

Not sure if this is exactly the right location for this post, but I'm gonna try regardless.

I just got a google nest hub max and set it up. I turned on voice recognition, but for some reason, I can't get face recognition to turn on. I click the toggle for it on my phone, it says "Just a sec" and then goes back to the screen to toggle it on. Quick gestures also don't work. I'm able to video call from the hub max just fine though?

I've tried turning the camera off and then back on, that didn't work. I've tried resetting it twice with no luck. Is this just not a feature available anymore or something? I don't know what else to do. I've also restarted my phone, thinking maybe that could be doing something, it also didn't work.

Thank you to anyone who can help me figure this out!

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