problem connecting to cloud

[suzuki2454]

I am using a Google Nest Hub Max. Set up in my Google Home app. The device was working fine, Nest camera was connected and working for ~1 week. Then when I tried to view the nest camera, it said it could not connect to camera. I waited several days and continued to try, but still did not connect. I removed the Hub from my home and then added the device back. I tried to set up the Nest camera, however when I attempt to connect I am getting a "Problem connecting to the cloud" message. I attempted to remove the device from the home to start over, but I can't do that as it can't connect to the cloud. Please let me know if there any suggestions. Very frustrating as the device was working properly. Oh and when I try to connect the Hub from another account holder's phone, it states that the device is set up with another account. 

[Princesss]

Hi suzuki2454,

Thanks for reaching out.

We're sorry to hear about what you're experiencing right now with your Google Nest Hub Max. Could you tell us if the account you're using with your Google Nest Hub Max as well as the Nest devices are all migrated? Also, just to confirm, when you say you removed it from the Home app, did you mean performing a complete reset on it?

Looking forward to your response.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hi suzuki2454,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi