"And now, time for a break" plays when skipping songs

[KatiaB]

Hey all,

I've been experiencing an issue with playing songs from my Nest Mini and I want to see if anyone has been experiencing the same issue. Whenever I ask Google to skip a currently playing song, it won't skip to the next song but will instead say "And now, time for a break" with nature sounds playing. When I ask Google what song is playing during these nature sounds, it'll just say the name of whatever song is set to play next. I've had to skip these countless times, and it's getting annoying. To my knowledge, this only happens when asking Google to play music directly from my Nest Mini, not when casting media from my device. Does anyone else have this issue? I haven't been able to find anything about it online.

[fefo1993]

i have the same problem on my nest mini, it play "nature sounds" for some seconds after any new song...how can i disable?

[KatiaB]

I genuinely have no idea how to turn this off. As I've mentioned in the original post, there's no documentation of this I can find anywhere, even on Google's support site.

[Keudu]

i have the same f... Issue in italy here, it says that randomly sometimes in italian sometimes in english. I'm pretty sure it's not a google nest problem but a YT music problem. To help addressing the issue, do you use YT music as me as the default player? And do you heard advertising before? Like "we climb the mountain through murky holes" story? It is very annoying especially for the high not regulable voice volume. Unfortunately it is not registered as many other Google issues or hidden functions, you could not even reset settings or something as easy like that..😠. I'm not very happy with google services lately but maybe togheter we can find a solution that is not go for Alexa 😁

[Juni]

Hi folks, 

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. Could you all try the factory reset? This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

Factory reset Google Nest or Home speakers or displays 
 

Best,

Juni

[KatiaB]

I just did a factory reset and that didn't do anything.

[fefo1993]

I tried to factory reset my device many times but the problem remains. It happen only on Nest Mini (i have 3, and all with the same problem), and not on the Nest Hub

[Keudu]

I tryed already before your suggestion, it does not solve.

[OutdoorGeek]

Do you have any further advice as this hasn't worked.

[Juni]

Hey everyone,

Thanks for trying that, and I am sorry that you are still experiencing it. Could you send us a video clip showing it? We also need your device's firmware version. Check out the steps below on how to get it:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Tap your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Regards,

Juni

[Keudu]

Hi here my firmware. Auto update is on. I can't see any attachment options here so i send you text:

Versione firmware di sistema: 375114

Firmware di Google Cast: 2.57.375114

Lingua: it

[fefo1993]

My Nest Mini version:

System firmware: 375114

Google Cast firmware: 2.57.375114

[KatiaB]

Here are my Nest Mini details:

System firmware version: 375114

Cast firmware: 2.57.375114

[jupiterep]

did they ever get back to you with a solution? 😞

[OutdoorGeek]

Not since the form

[Keudu]

Hi i have also the video, how can i share you?

[KatiaB]

Use something like a Google Drive link. Not sure if the forum allows those tho.

[Keudu]

Hi following the GDrive link to the video. The video is at 1.5x speed, you can hear between the two songs there is a pause and right after the annoying "time for a break" in italian (sometimes it say it in english ramdomly). After theis the next song starts.

https://drive.google.com/file/d/1xMC7QBm6NM1VLY-4xiRpCeZpWzs3aOBB/view?usp=drivesdk

[Keudu]

Take in account also that the scheme is the following: song>pause>it's time for a break>nature sounds>next song

So please look at the whoke video i maked it x1.5 for that.

[Keudu]

*at the whole video

[Juni]

Hey folks,

Thanks for the details you’ve shared. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[OutdoorGeek]

Form completed

[Keudu]

Done i have completed the form too......

[Juni]

Hi KatiaB,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you via email anytime soon.

Regards,

Juni

[Muddi]

Hello ChrilliZ,

Chiming in, have you tried the steps provided by @Juni? Also, could tell us the current firmware version of your Google Home device?

Looking forward to your response

Cheers,

Muddi

[Muddi]

Hi OutdoorGeek,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

Cheers,

Muddi
 

[OutdoorGeek]

 

[burguetjf]

I have the same issue with this device :

System firmware version: 375114

Cast firmware: 2.57.375114

Thanks for your support Juni !

JF

[OutdoorGeek]

"Now time for a break" followed by nature sounds and sometimes the same in Portuguese plays when we're trying to play music. We have tried a factory resit. The problem remains. It is very frustrating. How can I fix this please?

[KatiaB]

I'm in France. Sometime the message switches between English and French so you're not alone w this. Because of this I just use Spotify to cast my songs or play it from Google directly. Also no, I haven't got any ads through YT Music.

[Keudu]

do you ever tryed to add the english voice recognition? it is another thing i did before experiencing the problem, but not sure it was the cause.

[ChrilliZ]

I have the same problem on my google home from Denmark

[CESARBIONICLE]

I have the same problem on my Google Home from Spain

[Juni]

Hey folks,

Keudu, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

jupiterep, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

OutdoorGeek, our team will be reaching out to you via email, so let's continue working on your concern through that channel.

CESARBIONICLE, have you had the chance to try the steps provided in this thread? Give it a shot and let us know the result by updating this thread.

Best,

Juni

[Keudu]

Hi, i have received the confirmation of the submitted form, very weird. I Still epoeriencing the issue yes. How can i do now if you dit not received?

[Keudu]

Sorry you confirm you did not received my form? I have completed it and i get the confirmation. Right before confirming here. Do i have to fill it again?

[Princesss]

Hello folks,

@Keudu, thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

@XXXb, you're welcome! Feel free to respond if you have additional questions and we'd be happy to help.

Best,

Princess

[Keudu]

Thank you Princess

[XXXb]

This is clearly the Al Gore Rhythm messing with us. I prefer it immeasurably over an advert though .   

[Juni]

Hi folks,

Keudu, got it. You can fill out the form once more so we can move on to the next step. 

XXXb, thanks for posting. Are you experiencing the same thing? What Nest speaker or display do you own? 

Thanks,

Juni