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kidastra
Community Member

used to work, turn off device in X minutes, now get this error, tried unplug, factory reset, reinstall in home. what next?

4 REPLIES 4

kidastra
Community Member

All I get now is sorry something went wrong, but it let's me ask my question

frances
Community Specialist
Community Specialist

Hello kidastra,

 

Thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. I am sorry to hear that your Google Assistant is not working, I understand your concern. Let's get this issue resolved!

  • Which Google Nest device is this post in regard to? (model name, generation number)
  • Could you try to reboot your router? Does this issue still occur?

Please keep me updated, I look forward to your response! 

kidastra
Community Member

Mini 2nd Gen, I bypassed the issue by connecting to my 2.4ghz frequency, 5ghz won't do timed actions, ie turn off lights in 5 minutes 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. Thanks for letting us know what steps you took to bypass the issue, we will take this feedback and send ti along to our engineering team. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS