spotify music stopping at 10 seconds

[beckyg429]

Hello,

i've had my mini for a while, i've never had any issues with it until recently. After 10 seconds exactly the audio/song will stop casting onto the speaker but my spotify app shows the song is still playing (music will play on my phone but not on the mini so i know its not my spotify app) OR it will skip songs like crazy & repeat. ive tried rebooting the mini, rebooting my router, its within the recommended distance, even unlinking/linking my spotify account and i keep having this issue, can anyone help? 

[Princesss]

Hi beckyg429,

Thanks for posting.

I appreciate all the details you've shared as well as the steps you did before reaching out. Since you've mentioned that it happened only recently, could you check if you will also experience this with other music providers on your Google Nest Mini? We just want to check if it is isolated on Spotify only or does it happen to other music services.

Lastly, you can try to perform a complete reset to see if this helps. Here's how: https://goo.gle/32c7nIF

Keep me posted.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,
Princess