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streaming music is interrupted

FBCMike
Community Member

Hello, 

I have two nest hub devices. One of them consistently has an issue I am unable to resolve. When streaming music, if I come in the room with my android phone, it interrupts the streaming and stops playback. If I remove my phone form the room. streaming continues with no interruption. I've re started my phone, it did not improve the issue. I unplugged the nest hub for a few min. and it temporarily resolved the issue, but the issue has come back. What is causing this, and how do I fix it? 

Thank you,

Mike

2 REPLIES 2

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Did you connect your phone to the hub via Bluetooth? If so the connection may still be active, I would check your phone's Bluetooth connections when close to the hub to see if that's the culprit .

Jake
Community Specialist
Community Specialist

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake