what can i do

[Ahp]

My Google Home Mini 1st gen is not starting even after the green light appeared and it has almost been 2 days since it started

[moralesvicente]

Hi Ahp, 

Thanks for reaching out to the Google Community Forum. I understand that your Google Nest Mini is not starting up even after the green light appeared. Don’t worry, I’m happy to assist you. 

In this situation, I recommend performing a factory reset; please follow the instructions in this article: Factory reset Google Nest or Home speakers or displays. 

Please let me know if this information is helpful.

Best regards,

Daniel

[Ahp]

Hi moralesvicente

The speaker is not showing the 4 dots after I plugged it in

[moralesvicente]

Hello Ahp, 

Thank you so much for keeping me updated. I appreciate that you have taken action by performing this troubleshooting step, so let’s explore more tips.

• Ensure your Google Home Mini (1st gen) is correctly plugged into an outlet.

• Check that the power cord is not damaged.

• Try to use another outlet to isolate the situation and check if the behavior persists.

• Finally, follow the instructions in this outlined article: Issues when you reset your Google speaker. 

Let me know how it goes. 

Regards,

Daniel 

[Ahp]

Hello Daniel,

I have tried other methods also but the speaker is still not starting. Any other ideas

[moralesvicente · Accepted solution]

Hey Ahp, 

I’m grateful for your time and effort in completing these troubleshooting steps described in the post. To continue addressing the situation, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Daniel

[moralesvicente]

Hey Ahp, 

Hello again, We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,
Daniel