4K 60hz isnt an option on my LG OLED65C24LA 65" TV (max resolution option is 4k 30hz appears)

[Stevedparry]

So I have a google Chromecast tv 4k. 

My LG OLED65C24LA 65" TV does not have an option to use 4k 60hz, it recommends 1080 60hz, The maximum resolution it offers is 4k 30hz. The TV has a maximum refresh rate of 100hz.

My older Samsung UE65RU8000UXXU works perfectly at 4k 60hz with the chromecast tv 4k.

Can anyone help?

[luciaaa]

Hi, @Stevedparry,

Thank you so much for reaching out to the community. I apologize for the resolution problems you're experiencing with your Chromecast TV 4K and LG OLED TV. I’m happy to help and find a solution.

To provide you with the best assistance, please answer the following questions:

• Is this the first time you've attempted to cast this TV?
• If you've cast previously, was the resolution better?
• When did this problem begin?

Please follow these steps to adjust the resolution: 

• Turn on your Google streaming device, and then at the top right of your TV screen, go to All settings.
• Select Display and sound.
• Resolution: Select your preferred screen resolution.

Additional Troubleshooting:

• Also, refer to this article for more information on increasing resolution: Stream 4K Ultra HD content. 
• Ensure your setup includes all the components listed in "What you need."
• Check your TV's manual for instructions on manually enabling HDR.
• Update your TV's firmware if possible.

Please let me know how it goes.

Best regards,

Ana

[Stevedparry]

Hi

1. I'm not casting Im using the apps installed on the chromecast tv.

2. The problem is a cant select the resolution I want. it doesnt appear in the list (4k 60hz)

3. First time ive used the chromecast on this tv

4. firmware is up to date

5. HDR is enabled

[luciaaa]

Hi, @Stevedparry,

Thank you for your quick response and all the information. I apologize that the option you're requesting isn't available. The Chromecast is a streaming media adapter from Google that allows you to stream online content like videos and music to a digital TV. It uses the software available on your TV to stream content.

Based on your information, the resolution list that the Chromecast shows you on the screen are the options that your TV set has available in its software. To get more information about the available resources, please contact your TV manufacturer.

Please feel free to reply if you have any questions.

Best regards,

Ana

[Stevedparry]

The TV supports resolutions upto 4k 100hz. This includes 4k 60hz

https://www.lg.com/uk/tvs-soundbars/oled-evo/oled65c24la/

[luciaaa]

Hi, @Stevedparry,

Thank you for your response and for sharing the link. In this case, the resolution list is dedicated to TV settings. For more specific troubleshooting steps and to check your TV settings, please contact your TV manufacturer's customer support.

Please feel free to reply if you have any questions.

Best regards,

Ana