A problem occurred after the last update.

[Delux]

After that, the device has been updated, the latest update, there is an issue that the device is disconnected from satellite channels, please help fix this problem.

[Kimy]

Hi Delux,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast devices are you using? What are these satellite channels that you’re pertaining to? Do you get any messages as it happens? What steps have you taken?

Give the steps below a try and let me know how it goes:

• Plug your Chromecast into a different HDMI port on your TV.
• Reboot your TV and Wi-Fi router.
• Reboot your Chromecast device.
• If it fails, try a factory reset, then re-setup.
• Try a mobile hotspot to isolate it.

Thanks,

Kimy

[Muddi]

Hi there,

It's us again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey Delux,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi