After upgrade unable to cast from laptop

[agibanez11]

After upgrade unable to cast from laptop to Google TV.  All I get is a lot of zigzag lines.  I can however cast from my Pixel Pro 9 no problem.

[Rusell]

Hi Agibanez11,

Thank you for posting in the community. I understand that when you cast from a laptop to Google TV, and it shows a lot of zigzag lines, I'm happy to help you!

To give you the proper troubleshooting, i need to ask a few questions below:

• When did the inconvenience start?
• Have you tried using the streaming device on a different TV?
  • If so, does it show the same behavior?
• Have you ever casted before without any video quality issues?
• What model of Google streaming device do you have?
  • Take a look at this article: How to factory reset your Chromecast or Google TV Streamer - Android - Streaming Help
• To help us get a better picture of what's happening, do you mind sharing a photo for the inconvenience?

Keep me posted.

Best regards,

Rusell. 

[agibanez11]

It started after I upgraded Google Chromecast TV to Android 14.  I am able to cast from my Pixel Pro 9 which also runs on Android 14.  I cannot cast from my Microsoft Surface.  Chrome is up to date

Version 134.0.6998.166 (Official Build) (arm64).  I was able to cast before my Chromecast TV was upgraded to Android 14. 

[agibanez11]

Since I upgraded Google TV to Android 14, unable to cast from Google Chrome.  All I get are zig zag lines.

Google Chrome is last updated version Version 134.0.6998.118 (Official Build) (arm64).

Additionally am able to cast from my Pixel Pro 9 which also is operating on Android 14.

[Rusell]

Hi Agibanez11,

Thank you for your response. To move forward regarding this inconvenience, i'd like to ask these questions: 

• What model of Google streaming device do you have?
  • Take a look at this article: How to factory reset your Chromecast or Google TV Streamer - Android - Streaming Help
• What troubleshooting have you done so far? 
• To help us get a better picture of what's happening, do you mind sharing a photo for the inconvenience?

Keep me posted.

Best regards,

Rusell. 

[agibanez11]

Google Chromecast + TV 4K.  Problem began when updated to Android 14.  Also did a factory reset...no change. Note that I am able to cast from my phone which is a Pixel Pro 9.  I am unable to cast from Chrome and get the below image on my TV.

[Rusell]

Hi Agibanez11,

Thank you for the update. We appreciate you letting us know. The team is aware and is working to resolve this as soon as possible. We're sorry for the inconvenience.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.