When I cast Amazon Music from my phone app to Chromecast TV 4k the quality is SD when playing a UHD track. My phone is a pixel 4a 5g. Is there a way of improving the quality or is it a limitation of my phone or Chromecast itself please.
I'm having the same issue. With Amazon Music app, HD and UHD is reduced to SD when casting to CCWGTV4K. I also have a Chromecast Ultra 4K and UHD music is reduced to HD when casting. However, I can cast Dolby Atmos music to both. This happens on Samsung S21 and S23.
Thanks for posting here in the Google Nest Community. Is this happening only on one app or across multiple/all apps? Did you contact Amazon Music support about this? If all other apps are working, it could be a platform or content-related issue specific to the Amazon Music app. Kindly check for updates since the recent patch included fixes for recent bugs encountered. Let me know how it goes.
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Thanks for responding. This is only happening with the Amazon music app as that's the one I am using to cast hi-res music to 4K CCU and 4K CCwGTV. I can cast to my CCU and the music will cast in HD. CCwGTV used to do this but now only allows for casting in SD, although both allow for casting music in Atmos. Why will the CCwGTV allow for casting in Atmos but not in HD? I don't have any answers from Amazon.
I understand. But did you have a chance to contact Amazon Music about this? It’s hard to think that it’s your Chromecast device, especially if this is isolated to one app alone. You can also try to do a factory reset, then set it up again from scratch. Let us know how it goes.
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