Audio cutting in and out when casting to CCwGTV

[Renziek]

The google TV wakes up when casting fine works for 15 mins until the screen saver comes on then glitches start. It plays 5 seconds of perfect audio then a 10 second gap.(roughly, it's inconsistent)
Its completely unlistenable.
Only solution is to press a button on the remote to wake the screensaver.
I think it's a setting on the ccwgtv but I can't find it. I don't believe it is the network as the Ccwgtv is wired and the WiFi is robust. It happens on multiple devices and various audio streaming apps, bbc sounds, tidal, Spotify. I've updated the firmware. I've been through the Energy optimisation options and it seemed to improve but hasn't gone away.

Any help appreciated.

[Guarcax]

Hi there!

Thanks for posting in the community. 
I’m sorry for the inconvenience that you’ve been experiencing with your Google TV. I understand that when you are casting, your Google TV works fine until it gets to the screensaver and the music that you are casting starts to constantly stop. But no worries, let’s troubleshoot your device together.

Here I send you some questions that will help me to give you the correct steps:

• What is the make and model of the phone that you are using to cast the music to your Google TV?
• What is the app where you’ve had this experience?
• Is the same happening in other Google TV devices?

Meanwhile, here I send you some steps to factory reset your Google TV. Just keep in mind that if you do a factory reset to your Google TV, you will need to reinstall all the apps that you used to have:

1. From the Google TV home screen, select Settings.
2. Select Apps, and then click on See all apps.
3. Find and select the app and hit on Clear data.
4. Play your video, music, or game again.
   1. If that doesn’t work, go to the next step.
5. Select System, then go to About, and finally hit on Factory reset.

 You can check the next articles for further information: Cast to Google TV and Fix problems with your Google TV device.

Tell me how it goes.

Regards,

Daniel.

[Renziek]

Thanks for your reply.
Happens from both samsung s23 Ultra (mine) and Samsung s22.

Happens when casting from all of the apps I've tried, including BBS sounds, Tidal and Spotify.

It does happen on a second HD GTVwCC too. but I've not done much research on that one. I want to fix the issue on my primary 4k GTV then maybe I'll be able to fix it on the HD one.

What app do you want me to clear the data for?

[Guarcax]

Hi there!

Thanks for your reply. 
I’m sorry to hear that the you are having the inconvenience on a second Google TV. But let’s try to fix it together. Please let’s start to clear the data from the music app that you usually use when trying to hear music. If after doing that the issue is still happening please proceed to do the factory reset on your primary Google TV

You can check the next article for further information: Fix problems with your Google TV device.

Tell me how it goes.

Regards,
Daniel.

[Renziek]

I cast from a phone. So there isnt an app. 

Or do you mean clear the app data on my phone.

I've already done a factory reset and it didn't help.

[Guarcax]

Hi there!

Thanks for your reply. 
I’m sorry to hear that you are still having the same behavior on your Google TV even after doing a factory reset to it. But let's keep trying to fix it together, please clear the data for the apps on your phone, and let’s try one more time.

Tell me how it goes.

Regards,
Daniel.

[Renziek]

Unfortunately that hasn't fixed it either.

Thank you for staying with this. I really hope there is a fix as I know the previous versions of chromecast aren't being sold anymore and aren't being supported either. 
Such a shame the GTVwCC really doesn't do the wCC bit anymore. 

As it happens across more that one device and app it seems that it must be something to do with the GTVwCC.
Any more suggestions?

Thanks

[cifuentesj]

Hi folks

I'm sorry to hear about the situation you're experiencing. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Jeremy

[cifuentesj]

Hi @Alanmabc,

I understand you're encountering some issues when you are casting.I am here to help you.

I just want to know if you follow the steps in the previous post by @Guarcax . If you follow the steps, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Thank you for your attention. I await your response.

Regards.

Jeremy

[Alanmabc]

Is there a solution for this problem?  I have the same issue. Whether casting from the BBC sounds app or by asking my Google home mini to stream bbc radio stations on my chromecast with google tv.  Plays fine for 15 minutes then it pauses for 20 seconds then plays for 10 then pauses for 20 seconds...........

[Alanmabc]

3 weeks on and still the same. Broken. Please update.

[virnab]

Hi Alanmabc,

Thanks for reaching out to this community.

I'm sorry to hear that your Chromecast with Google TV and Google Nest Mini are experiencing audio issues. When casting BBC radio stations, the audio plays for 15 minutes, pauses for 20 seconds, and then repeats this pattern. Thank you for providing such detailed information. Your situation is a bit different from the issue Renziek reported, and I'm happy to help you resolve it.

To better assist you, please answer these questions:

• Which generation of Google Nest Mini are you using (1st or 2nd)?
• What app are you using to cast BBC radio?
• Have your Chromecast and Google Nest Mini worked correctly in the past?

Please try these troubleshooting steps:

Unlink your radio services on the Google Home app:

• Open the Google Home app.
• Tap your account in the top right.
• Tap Settings.
• Under Services, tap Radio.
• Tap the radio service you want to unlink.
• Tap Unlink.

Link your radio on the Google Home app:

• Make sure your devices are connected to the same WiFi network or account as your Google device.
• Open the Google Home app.
• Tap your account in the top right.
• Confirm that the Google account is the one linked to your devices.
• Tap Settings.
• Under Services, tap Radio.
• Select the radio service you want to connect to.

Here are some more recommendations to help improve your Google devices' performance:

1. To reduce WiFi or Bluetooth interference, make sure your router is within 20 feet of your Chromecast devices and keep it away from other devices, wires, or cables. Also, avoid placing them near other electronic devices that might generate interference.
2. Check that your wireless network can support the number of devices connected to it.
3. Please verify the bandwidth connected to your Chromecast device. If your router supports both 2.4 GHz and 5 GHz, ensure your Chromecast devices are connected to the 5 GHz network. Here's how to check the bandwidth:

• At the top right of your TV screen Select your account icon.
• Select: All settings, 
• then select Network & Internet.

Please let me know how it goes.

Best regards,

Virna