Authenticate problem

[Csjc1]

Like many I reset my Chromecast when all this began, but now that they say the bug has been fixed, I'm trying to reset up my Chromecast but keep getting a 'unable to authenticate problem error message. The Google home app can find my Chromecast to set it up but I then keep getting this message. Any ideas 

[Pilita]

Tengo idéntico problema y no encuentro solución ni respuesta de Google.

[Carolina91]

También tengo el mismo problema, reinicie ahora no funciona, si alguien quiere aportar alguna solución, se lo agradecería mucho. 

[DeboraJ]

Hi @Csjc1,

Thank you for reaching out to the community! I'm sorry to hear you're still experiencing the "unable to authenticate" error message with your Chromecast device. Please don't worry; I'm here to assist you, and I appreciate your patience throughout this process. Thank you as well for your efforts in troubleshooting your device. Let me take it from here.

To provide you with the most accurate information, I need a few details:

• What Chromecast device do you have? Please refer to this link for Chromecast and Google TV Streamer specifications.
• Are you using an Android or iOS operating system?
• Is your Google Home app up to date?
• Have you already attempted any troubleshooting steps, such as resetting your Chromecast and your phone, after receiving the fix notifications?

I'll be happy to assist you further once I have this information.

Best regards,

Debora