Black screen between scenes using google 4k streamer

[itsthemole]

• TV and Setup:
  • Philips 4K TV with up-to-date firmware.
  • Certified high-speed HDMI cables.
  • Strong Wi-Fi connection.
  • TV picture processing disabled (game/sport mode).
• Problem Description:
  • Intermittent black screen flashes and picture glitches during scene changes.
  • Occurs with certified UK streaming apps (ITVX, Channel 4, My5).
  • YouTube 4K content plays without issues.
  • TV's built in 4k player plays all 4k content without fault.
  • BBC iplayer is not installed as an app, therefore testing is done via casting.
• Troubleshooting Steps Taken:
  • Verified HDMI cables.
  • Power cycled devices.
  • Checked TV firmware.
  • Adjusted display settings.
  • Tested with different 4K sources.
  • Tested on different HDMI ports.
• Key Information:
  • The BBC website directs users to Google Chromecast Help for potential compatibility issues.
  • The problem occurs with certified apps, indicating a Google 4K streamer issue.

[luciaaa]

Hi, @itsthemole!

Thank you for reaching out to the community. I'm sorry to hear you're experiencing intermittent black screen inconveniences with your Google TV Streamer 4K. I appreciate you taking the time to troubleshoot by verifying the HDMI cable, power cycling the devices, checking the TV firmware, adjusting display settings, testing with different 4K sources, and trying different HDMI ports. I'd be happy to help.

To better assist you, please let me know how long you've had the TV. In the meantime, please try these steps:

• Reboot the Chromecast and TV:
• Power off the TV and unplug both the TV and Chromecast from their power sources and the HDMI connection.
• Wait one minute.
• Plug the TV and Chromecast back into their power sources and wait 30 seconds.
• Power on the TV and connect the Chromecast to the HDMI port.
• Test on another TV (if possible):
• Plug the Chromecast into another TV.
• Test if the Chromecast works.
• If the inconvenience persists, perform a factory reset. This will erase all data and require you to set up your Chromecast again. See this article for instructions: How to factory reset your Chromecast. 

Please let me know how it goes.

Best regards, 

Ana 

[itsthemole]

Hi, I have had the Philips TV for nearly five years and it supports  Dolby Vision  HLG  HDR10 and HDR10+ I have tried it using google chromecast 4k and firestick 4k all of which work flawlessly. Also the BBC i-player still  has not been added. (I have side loaded a working version) All three HDMI ports support 4K UHD 3840 x 2160 @60 Hz. I worked in Television production so have a knowledge of the parameters. Alyn (G1TBL)

[luciaaa]

Hi, @itsthemole!

Thank you for the thorough and informative response regarding your Philips TV. Your insights on Dolby Vision, HDR10, HDMI ports, and compatibility with Chromecast and Firestick were particularly helpful. 

For further assistance, I would appreciate it if you could inform me whether the troubleshooting steps in my previous post resolved the black screen inconvenience. If they did not, please let me know so I can provide you with more options to ensure a solution.

Please keep me updated.

Best regards, 

Ana

[itsthemole]

Sorry for the delay, I have been trying some repositioning of cables  I have another HDMI cable 4K UHD HDR to try at the weekend. Fingers crossed.  Will keep you informed Alyn

[luciaaa]

Hi, @itsthemole!

Thank you for getting back to me. I'll be watching this thread for your updates.

Please do not hesitate to reply if you have any further questions.

Best regards,
Ana

[itsthemole]

Fixed new HDMI 2.1 cable with RF shielding, has cured the picture/sound in all modes. Alyn.  😊

[luciaaa]

Hi, @itsthemole!

Thank you for the update. I'm really happy to hear that your Chromecasts are working again after fixing the HDMI 2.1 cable with RF shielding.

Please feel free to reply if you have any questions.

Best regards, 

Ana