Bluetooth headphones cannot be paired Chromecast Google Tv

[Guizza87]

hello,

after updating to the latest firmware, my device no longer connects to the bluetooth headphones. I have tried unplugging the headphones, resetting the chromecast Google TV but it still won't connect. sometimes it detects headphones but if i connect it says unable to pair. sometimes it remains in the device search phase and does not find anything. I tried 3 different types of headphones but the problem remains.

[Juni]

Hi Guizza87,

Thanks for reaching out and for being a step ahead of us. What Chromecast device are we working on? To confirm, is this how you did the reset? 

I look forward to your response.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni