Bluetooth : trasmissione audio a scatti

[MCento]

La trasmissione dell'audio attraverso il bluetooth del Chromecast è a scatti.

Esiste una soluzione??

[chaconmorales]

Hi @MCento,

Thank you for posting here in the community. I'm sorry that your Chromecast is having choppy audio. But no need to worry, help is here.

Choppy audio transmission through Chromecast's Bluetooth can be frustrating, but there are several troubleshooting steps you can try to smoothen things out. Here are some potential causes and solutions:

Common Causes:

• Interference: Bluetooth uses radio waves, and these waves can be easily disrupted by other wireless signals in your environment. This includes things like cordless phones, microwaves, Wi-Fi routers, and even other Bluetooth devices.
• Weak Connection: If the Chromecast and your Bluetooth speaker are too far apart, the signal strength might be weak, leading to choppy audio.
• Software Issues: Outdated software on your Chromecast or the connected device can sometimes cause compatibility issues or glitches that affect Bluetooth performance.

Please follow this good article if your Music is choppy or stutters. There are a few troubleshooting steps to fix the issue.

Basic troubleshooting you can also review:

• Check Bluetooth Settings: Ensure Bluetooth on both your Chromecast and the speaker is enabled and properly paired. Some devices might have additional settings related to audio quality or latency, which you can explore within their respective apps.
• Update Software: Make sure you're running the latest software versions on both your Chromecast and the Bluetooth speaker. Updates often include bug fixes and performance improvements for Bluetooth connectivity.
• Restart Devices: A simple restart of your Chromecast and Bluetooth speaker can sometimes clear up temporary glitches that might be affecting the connection.
• Use the Google Home App: You can manage some Chromecast settings, including Bluetooth connections, through the Google Home app.
• Consider Wired Connection: If the Bluetooth connection remains unreliable, using a wired connection (if possible) between your Chromecast and speaker will provide a more stable audio transmission.

Let me know if you need further assistance.

Regards,

Mario

[MCento]

Tutte le prove suggerite non hanno risolto il problema. 

Ho un secondo dispositivo Google tv 4K  che  a differenza della versione HD  non ha il problema descritto.

Mi sembra un problema non risolvibile senza un aggiornamento!! 

[chaconmorales]

Hi MCento,

Thanks for following up. If you have reviewed the updates, you should be alright with the software version. I apologize for the inconvenience this has caused.

Since you've already tried the basic troubleshooting steps, Here's a deeper dive into advanced troubleshooting for Chromecast Bluetooth issues:

Advanced Troubleshooting Steps:

1. Check for Conflicting Apps: Certain apps running on your phone or tablet might interfere with Bluetooth connections. Try closing any background apps that might be using Bluetooth before casting audio to your Chromecast.
2. Factory Reset Chromecast (Last Resort): If none of the above solutions work, consider resetting your Chromecast to factory settings. This will erase all data and settings, including Bluetooth connections. Note: Before resetting, make sure you know your Wi-Fi network name and password for re-setup. In addition please keep in mind that the device goes back to its factory settings after this process.

Let me know how it goes. 

Best regards,

Mario

[MCento]

Grazie per le risposte!!

Ho fatto tutte le prove suggerite, anche il Factory Reset  senza nessun miglioramento. Nella stessa stanza ho provato il modello 4k che trasmette alle cuffie Bluetooth in modo perfetto.

Io penso che sia necessario un aggiornamento firmware. 

Non credo di essere l'unico ad avere questo problema. 

Onestamente penso che sia un problema di tutti i chromecast HD e che Google dovrebbe risolvere con un aggiornamento!!

Esiste un aggiornamento dedicato a questo problema? 

[chaconmorales]

Hi MCento,

I understand your frustration with the Chromecast even after troubleshooting. As far as we know there is no recent update dedicated to this issue. I apologize for the inconvenience you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Mario

[MCento]

Modulo inviato 

Grazie