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Brand new chromecast with google tv not connecting to tv fully

Hiltz
Community Member

Chromecast on one tv connects and I can set it up however it has heavy static and noise accompanied with it.

Tried it on another tv and it shows up green and then shows as not connected.

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Has this Chromecast ever worked?  It sounds like it may die damaged or defective.   If it's not working on either of your tvs I would seek a replacement if it's under warranty.  

 

Only thing you can try is a factory reset, confirm the HDMI cable is seated properly into the tv, and that you are using the proper power cable for the device.