CCwGTV 4K update to Android 14 broke TV stream playback

[gurabli]

My CCwGTV 4K received the latest update UTTC.241218.004, now I have Android 14.

This update broke playback of direct live TV stream in all the apps. It looks that all the h.264 FullHD streams are affected. The playback is like slow motion with judder and audio out of sync. All these apps worked perfectly fine before the update. Many users report the same (Reddit). 

Source is DVB-C, TS stream from my cable TV provider.

Is this a known problem from Google's side? All the devices still on Android 12 are perfect. 

[NautilusX]

I have Google Streamer and I have noticed that content using H.264 works very poorly.
The image freezes and only the sound is audible.
Is there a chance to fix this defect in the new Google equipment?

[lmikel]

Same problem here with Chromecast 4k. Everything worked fine on Android 14. Now it is super laggy.

[B3njammin]

All right it's been almost 2 months And now I'm royally pissed off. How in the world can Google get away with this without having a potential class action lawsuit filed against them for causing Chromecast with Google TV devices to be rendered useless, in the sense that they cannot be used for anything. This is ridiculous. Don't get me wrong, I love Google products and I'm fully entrenched in their ecosystem (every model of Chromecast since the first generation, Android TVs, Shield running Android OS, Home Mini and Nest Mini smart speakers and an Android cell phone, just to name a FEW), but the Android TV 14 update breaking my device allowing it to be used for literally nothing is infuriating, especially when Google won't even acknowledge there's a problem, a serious problem impacting numerous users. Factory resets have done nothing to resolve the multitude of issues and have caused me to lose all of my apps and app data. I initially had two Chromecast with Google TV 4K devices and gave one of them to my parents as a gift. I made sure to explicitly tell them not to update to Android TV 14 because of this completely botched update. GOOGLE WHY ARE YOU SILENT??? You have nothing to say on this clearly widespread problem caused by your completely botched Android TV 14 update? What's the deal? Will you be offering compensation to those whose devices you have essentially bricked with the Android TV 14 update? I'm not even asking for compensation in the form of money, just a working device or some sort of solution to this issue, which is the bare minimum you should be doing. This is extremely shady irresponsible behavior at best. You fixed the second gen Chromecast dongle issue with expired certificate very quickly within about a week, yet us Chromacast with Google TV users are still left in the lurch and have clearly been forgotten about, even though the device was released well after the second gen Chromecast dongle, which, even though no longer officially supported, was fixed very quickly . Please respond with any potential resolutions to this issue or a way to contact you directly and actually speak to someone... and I don't mean your standard generic copy and paste replies recommending to factory reset the device, fool with developer options, etc, as I've already done all of the above to no avail. I'm very tech savvy as I work in IT and none of the recommendations you have posted in this forum have resolved any of the issues that NUMEROUS users are experiencing after the Android TV 14 update. Settings menu not working and going completely blank on I'd say half of all settings pages. Horrible Color Profile Issues, especially on high-end OLED TVs, Inability to play any media with h.264 encoded video, and most importantly inability to use any type of external storage, when before the Android TV 14 update there was no issue with external storage using the same exact hardware that was used before the update. Internal storage is extremely limited in space at only 8 GB. Don't know what you all were thinking in the first place giving us only 8 GB of memory to work with, especially when a good chunk of it is taken up by "system", and a single app can take up to half a gigabyte of storage space OR MORE when you include app cache, which is just additional storage being eaten up by any given app. Please give us a solution or at least indicate that you are working on a fix for the multitude of issues introduced with the botched Android TV 14 update. If you reply with a generic "try a factory reset" blah blah blah Google don't actually care ...buy the Google TV Streamer instead for twice the price response, I will be throwing my Chromecast with Google TV in the garbage and will NEVER buy another Google product again....EVER. I'll be recommending that all of my family and friends, who I introduced to the Chromecast with Google TV in the first place do the same. I'll also be more than happy to post on ALL social media platforms indicating how Google has screwed over long time loyal customers by breaking the Chromecast with Google TV and not even acknowledging the issues or even stating that there is another update in the works to fix these issues specifically caused by the horrible, bug riddled Android TV 14 update. This is my second or third post in this forum and have yet to receive a response from Google other than asking me to factory reset my device, even though I can't remember if this was a direct reply to me or just a general reply in the forum. Google get your sh** together as this device was supposed to be supported for 5 years of updates and if my math is correct, it has not been 5 years since the Chromecast with Google TV was released. Are you intentionally waiting until September when it hits 5 years since release so you can just leave all of us in the lurch with unusable devices? Release an update to fix these issues, jesus, how hard can it be with all of the resources you have at your disposal??!!  

[NautilusX]

I just sold my Google Streamer and will not buy anything from this series again.

The lack of support and help from Google and software errors convinced me that choosing the Google streamer was a mistake.

[Andyfahc]

They don't give a **bleep**. Not a single post or acknowledgement about the problem. And it's been like 5 weeks for me now 

[Grzegorz93]

I have the same problem as the guys above. After updating to Android 14 on Chromecast 4K. 😕

[NautilusX]

As you can see, no reaction from Google 😞

[gdeamon]

For me, this whole Google thing is a bunch of losers after distance learning, only the lack of money will appeal to them, so we should boycott the purchase of their equipment.

[RasJaras]

Hi all, the only solution I found for now, is to change your Tivimate (if you have IPTV problems) for IMplayer, it has option to use VLC as an internal player, so it doesn't have to open VLC alone to play channels. It has similar design as the Tivimate.

It prevents video to freeze.

[AdamKa]

I think it only fully works for Google Streamer but not for CCwGTV. I think the only option that fully works on CCwGTV is to use Vimu Player (vimu engine must be enabled in app settings)

[RasJaras]

---

@AdamKa wrote:

I think it only fully works for Google Streamer but not for CCwGTV. I think the only option that fully works on CCwGTV is to use Vimu Player (vimu engine must be enabled in app settings)

---

Yes, I'm using Google streamer, at least it's working on this device with this option, maybe one day Google will fix that issue with H.264

[AdamKa]

This topic is about Chromecast. What works on one doesn't mean it works on another because they use different manufacturers' processors.

[AlanBarbieri]

Pra que serve essa página? Parece que eles nem lêem nossas críticas! É importante o que estamos fazendo aqui? Até agora nenhuma atualização pra corrigir. Já fiz reset pra ver se melhorar e nada, só piorou. 

[NautilusX]

This solution does not help when the problem is with the h.264 codec
Not all applications want to work with VLC.
Google should fix this ASAP or they will be able to stop producing these devices.

[RasJaras]

I know it's the problem with codec, I'm just saying if you want to watch IPTV on this device so it's good to use IMplayer, it has built-in VLC player si it doesn't have to open the app separately. I hope they will fix the issue.

[AdamKa]

Why do you keep suggesting watching through VLC? did you read all the posts? VLC won't help. You have another device with a different problem and in that case it worked but it won't work here.

[Kakeibol]

Yo estoy en la misma situación que todos vosotros y he probado todo,no vimu ni IMplayer,ni poniendo vlc ni nada,a mí no me va nada,solo he conseguido que vaya fluido reproduciendo IPTV con stbemu y poniendo el media player en mpv player y desactivando la acelerqcion por hardware en mpv player,pero no sé me hace la pantalla grande ,se me ve en pequeño,como si estuviera usando PiP,es lo que he conseguido ,a ver si google soluciona esto ya,ya vamos para 2 meses!!

[Kakeibol]

Nadie sabe nada al respecto?Google no se pronuncia?de verdad en serio Google no va a salir diciendo estamos trabajando en una actualización que soluciones todos estos errores,sean pacientes?ni siquiera eso?nada de nada?si esto es así,seguiré con mis tv box chinos y nunca más compraré nada relacionado con Google lo tengo clarísimo.Yobpuedo entender que la cagues con una actualización (que no deberías,porque tú debes probar si todo va bien antes de lanzar nada)pero que la gente se queje y no siquiera salgas a decir estamos trabajando en esto?NUNCA MAIS

[Andyfahc]

Please give us something Google. At least you could acknowledge the problem and tell us if you're working on a fix. Please. 

[lukgwo]

European Consumer Centre ? Realny must go three or google do something? 

If the device prevents normal use due to a defect, the consumer has the right to make a complaint. They can request repair, replacement with a new one, a reduction in price or, in the case of significant defects, withdrawal from the contract.  Google ?

[NautilusX]

Sprzedaj ten beznadziejny streamer Google i kup tanio Kinhank G1 Tv Box, a wszystko działa w 4K.Nic
się nie zacina.

[NautilusX]

Google Streamer is the biggest Google failure I know of.

[NautilusX]

Most of all, I can't believe that such a large company is so blind and doesn't see what we write.

[AdamKa]

This is their tactic. If they respond or publish something, various technology portals will immediately quote it and the matter will become loud. This is what they want - to be quiet and no one will give them bad publicity. We write in some corners of the Internet, but it does not reach most people. We can change this, we can publicize the matter and make the information reach a large audience. What can we do? In every country there are at least a few large technology portals, if each of us writes to at least two different ones and describes the whole situation in detail, adds a link to this topic, posts on Reddit, etc. and asks for help in contacting Google - this can bring results. If one portal publishes it, others will very quickly take over the topic and do the same. The matter will become loud. That's all we can do. It doesn't cost anything, maybe a little of our time, but it can bring results.