Can't Connect to My Chromcast

[Melodious]

I cannot get my chromecast to connect to my wifi or phone. I'm not entirely sure which. I keep getting a message popping up on the very last step of the Google Home set up that says "Could not communicate with your chromecast." This happens every time after I give it access to the wifi.

[JenniferV]

Hi Melodious,

Quick questions — what's the LED light status in your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device? 

Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

If the issue persists, please try the additional steps below:

1. Reboot your Chromecast, mobile device, and Wi-Fi router.
2. Reinstall the Google Home app.
3. Use a different mobile device.
4. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Melodious,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from Melodious, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran