Can’t Fund Device

[MLitke]

I factory reset my chromecast. I want to add it to my existing Home account. The chrome cast is displaying the “Welcome” screen but when I add a new device on the Google Home app the chromecast does not show up as an option. I get stuck in an endless loop of choosing that I have a new chromecast, then the Home app looks for devices, and then I’m back at choosing what type of device I’m looking for. 
I have restarted my router. I have restarted the chromecast numerous times. I have deleted and redownloaded the Home app. I am stuck. 

[GFYGooglbet]

I have the same issue...to add Chromecast to home app I have to activate the device and to activate the device I need to add it to the home app...GFY google

[JenniferV]

Hi folks,

Sorry for the late response. I'd like to know more about what's happening so we can sort this thing out: 

1. What type of Chromecast do you have?
2. What mobile phone are you using to set up your Chromecast?
3. What's the LED light status on your Chromecast (solid or flashing white)?
4. What's the distance between the router and the Chromecast device?
5. What troubleshooting steps have you done so far?
6. What messages does the TV display? Does it display Set me up?

I'll look forward to your response.

Thanks,

Jennifer

[MLitke]

hi

we have a gen 2 chrome cast. 
I am using a iPhone to setup. 
the LED light is solid

the chrome cast and router are in the same room (maybe 20 feet apart)

I tried every troubleshooting step I could find (reset chrome cast, reset router, reset app/phone, unplug chrome cast)

The TV says “Set Me Up”

[JenniferV]

Hey there,

Just checking in to see if you still need help with your Chromecast. Feel free to reply to this thread if you need further assistance. 

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[MLitke]

Hi,

I have not been able to answer your questions yet. Can I have more than 24 hours to assemble my answers?

[JenniferV]

Hi MLitke,

Certainly. I'll leave the thread open for a few more days.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did you manage to answer the questions listed above?

Thanks,

Jennifer

[MLitke]

I replied above

[JenniferV]

Hi MLitke,

Thanks for getting back to us. Please try the additional steps below, and let me know how it goes:

• Check if the Chromecast device is plugged into a power outlet, rather than the USB port.
• For iOS 14 or later devices, make sure Bluetooth is turned on.
• Make sure the Local Network Access is turned. Here's how to check: Phone's Settings > Tap Privacy > Local Network > Choose Google Home > Turn on Local Network Access.
• Manually connect to the Chromecast SSID: Go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Examples: Chromecast1234, Living room TV or Bedroom TV) > Go to the Google Home app and try to set up again.
• If you have a dual band router, make sure it is connected to the correct network connection (2.4GHz or 5 GHz).
• From the setup device, turn the WiFi on/off.
• Force close and reopen the Google Home app.
• Uninstall and reinstall the Google Home app.
• Try to use a different mobile device.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey there,

I just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer