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Can't connect Chromecast

dcporfido
Community Member

I have a first generation chromecase that won't connect to wifi. I downloaded google home app and did a reboot on the chromestick but the app won't find my devide.  Just "looks" and can't find in.  Any ideas?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there dcporfido,

 

I'm sorry to hear that your Chromecast is having some Wi-Fi issues, I know from experience how hard it is to fix alone. So, I'd be happy to help! Let me just ask you some questions to better understand what's happening:

After checking those articles out, I would also highly recommend you check out this article on common Chromecast connection errors, as it solves a lot of these issues.

 

I hope that helps you out! If you have any more questions or concerns, please let me know!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

 

We haven't heard back from dcporfido, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

Have a good one!

 

Best regards,

Jeran