Can't connect to WIFI

[i999shadow]

After I got a new modem for the wifi, my vizio TV recognizes then immediately rejects the wi-fi through my comcast fob. all other devices in the house work  fine. I get the black screen  N2F9  and message "can't connect to Wi-Fi".

[nerys]

Hi i999shadow,

Thanks for posting in the community!

I'm so sorry to hear that you're having difficulties connecting your Chromecast and that you're getting the error "can't connect to WiFi." No worries; I'm here to help! I just have a few questions to understand what could be causing this situation:

• Which Chromecast model do you have? (e.g., Chromecast 2nd generation, Chromecast Ultra, Chromecast with Google TV)
• What color is the LED light on the Chromecast?
• Is your Chromecast within 15-20 feet of both your setup device and Wi-Fi router?

Knowing this information will allow me to provide you with some useful steps that may solve this scenario.

If you have more questions, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.