Can't permanently disable virtual keyboard

[Dgal]

I'm constantly being prompted to use the virtual keyboard on my phone while using the remote.

I've turned it off in the settings but it keeps happening.

Any solution?

[tajennifer]

Hi Dgal,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the virtual keyboard that is not turning off. I understand how frustrating the situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

• What type of Chromecast device do you have?
• Did you try to turn it off on the app or the TV?
• What other steps did you try besides turning off the keyboard?

Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny