Can't remember Google pin

[Twinex]

How do I recover the Google pin on my daughter's Chromecast?

Any help would be appreciated. Thanks

[JenniferV]

Hi Twinex,

Thanks for reaching out. Could you please tell us more about your concern so we can further assist you? Are you pertaining with the Guest mode Pin for the Chromecast? If yes, you may check this support article to learn more about this. 

Thanks,

Jennifer

[Jeran]

Hey there Twinex,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Twinex]

Hello Jennifer (and Jeran!) My problem is in relation to the pin on my child's Chromecast. Firstly I have forgotten it and secondly, I was wondering if apps can be installed like YouTube with my consent of course.

Thanks,

Shane

[JenniferV]

Hello there,

Thanks for getting back to us. Could you please confirm if you have a Chromecast with Google TV? Also, is the pin you're pertaining to is the guest mode pin or pin for the kid's lock feature of your Chromecast? If it's with the Guest mode pin, check the steps listed on the link I've provided above. On the other hand, if you are pertaining to the pin for the kid's profile, please be advised that this is the same PIN or password that you use for Google Pay and other Google services. If you can't remember the pin you set, there is also an option to reset it. Just click on the "forgot pin" option.

Under kids profile, I'm afraid you can only install apps that are only suitable for kids. Visit this support website article to learn more about parental controls on your Chromecast with Google TV.

By the way, thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hi Twinex,

How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Twinex]

Hello Jennifer,

I understand completely about the parental controls and fully endorse them too. In saying that, I was wondering when the option to change this arrives?

Thanks,

Shane

[JenniferV]

Hi Twinex,

I'm sorry for the late response. I'm afraid we don't have any info about that, but we'll take this as feedback. You can also send feedback about this using the Google Home app. Here's how.

Thanks,

Jennifer

[Jeran]

Hey again Twinex,

Just checking up on the thread, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello there,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you still have other questions and concerns, please feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer