Can’t set up chromecast

[Sfs]

I’m stuck on the welcome screen on my tv and can’t set up my chromecast. I’ve reset the router, done a factory reset, switched the chromecast on and off, no luck. Bluetooth is enabled. Help!

[Jeran]

Hey there Sfs,

I apologize about the late response, thank you for being patient! Were you able to fix that set up issue? If not, I'd be happy to help out, since I know these issues can be difficult on your own. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What color is the LED light on the Chromecast?
• Are you connecting to a 2.4GHz?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Sfs · Accepted solution]

Hi, thanks for your reply. It seems ok now. I had to uninstall Google home and start again from scratch. 

[Jeran]

I'm glad to hear that everything seems okay! In that case, I'll go ahead and lock up this thread. If it gives you any more issues in the future, feel free to create a new thread.

Have a good one!

Best regards,

Jeran