Can't use FamilyLink accounts that used to work

[Michael29235471]

My children's accounts won't work, but they used to work fine for the first week or two that I had the device. I tried adding them again, but I get an error saying the software does not support FamilyLink accounts. 

My software is up to date. I tried restarting. What gives? I've seen other posts where people have the same issue, but not where they used to work and then stopped. 

[Derickf]

Hi @Michael29235471,

Thank you for posting in the community. I'm sorry to hear that you are having trouble with your children’s account not working and that you are seeing the error code "The software does not support FamilyLink accounts.” Don’t worry, help is here.

I appreciate the troubleshooting steps you have tried so far. To gather all the necessary information and provide you with the best assistance, please answer the following questions:

• Which Google Nest device do you have?
• Could you please reply to this post with a screenshot of the error you are seeing?

I'll be waiting for your reply.

Best regards,

Derick.