Cannot cast from phone but pc is good

[Zieneth]

I recently changed routers, and I set the SSID and password the same as the old one. Now I cannot cast from my phone to the chromecast, but it works flawlessly on pc (as it did before). Any help would be appreciated.

[David_K · Accepted solution]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
3. Turn off mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot Chromecast by removing the power cable, then reconnect it.
6. Reboot your phone or tablet.
7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
8. Restart those apps.
• Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
9. Turn Wi-Fi off and on again on your phone or tablet.
10. Reopen the app(s) you want to cast from.

If none of the steps above help, you can try to factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

[Kimy]

Hi folks,

Thanks for your help here, @David_K.

@Zieneth, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,
Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy

[Zieneth]

I have given up on resolving the phone issue, seeing how it casts perfect from the PC. I ended up purchasing a new device from Bestbuy. I do appreciate the effort from the community. Thank you 🙂

[Zieneth]

After 4 resets of the chromecast and resetting my router, and changing router settings twice, the issue remains unresolved. But, no worries, I bought a new device, and bam, I can cast from my phone. I'm guessing it's just a mystery error from old/new devices. I should have mentioned that I purchased a new phone (S23 Ultra), but I didn't think it should have been relevant. I appreciate your time 🙂

[Alex_S]

Hi Zieneth,
 

Thanks for the update! It may also have something to do with the router settings. The old phone and your Chromecast device are not seeing each other on the network. If you are using a dual-band router, you may check if the old phone is connected to the same band as the Chromecast device. Nevertheless, you already have a new phone that is working well with your Chromecast device.

Let us know if there’s anything else we can help you with.

Cheers,
Alex

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy