Cannot cast to Chromecast with Google TV.

[Dave85]

I've setup the chromecast and is visible in the Google Home App. 

but I cannot cast from my Iphone, Macbook Air or even just a microsoft laptop.

What can I do to set this up , because this was the main reason that I bought this?

[Saldroid]

Are they on the same network? Are you sure you didn't put the device on the guest network? Can you transmit from your cell phone?

[Saldroid]

Remember front the PC you can cast Chrome or YouTube, you cannot cast entire desktop.

[Dave85]

They're on the same network but cannot find this device to cast to. 

With my smart TV I can cast full iphone and ipad screen, but for this device it's not working

[Saldroid]

As I know you can't cast full screen on Windows, but only YouTube or Chrome tabs.

[Dave85]

Even that isn't working

[Dave85]

Yesterday I put everything back to factory settings and installed again. 
But I still have the same issue. I see on my screen the cast name 'Kelder' but on other devices I cannot find this. 
If someone has any idea what the issue is and how to solve this would help a lot. 

[moralesvicente]

Hey Dave85,

Thank you for taking an interest in our community. I’m sorry to know your Google Chromecast isn't casting your devices. So don’t worry. It's a pleasure to assist you. 

I appreciate that you have taken action by performing a factory reset. To continue getting to the root of the issue, could you please help me by answering these questions?

• What kind of Chromecast do you have? If you don’t know the model, check out this article: Chromecast specifications
• When did the issue first occur?
• When did you purchase this device?
• Could you tell me what the status light is on your device? If so, what color is it?

In the meantime, check these steps.

• Ensure when you are casting with your phone the Bluetooth is turned on.
• Make sure you are using the local network on your Google Chromecast device.

Keep me posted so I can provide you with further assistance.

Best regards,

Daniel

[Dave85]

Hi, 

Hope the below answers are suitable to find a solution. 
Because at this moment it's was a purchase done  for nothing an money badly spend. 

To anwser your questions : 

• What kind of thermostat do you have? If you don’t know the model, check out this article: Chromecast specifications >

> I think you mean Chromecast instead of thermostat? I've the version : Google Chromecast HD with google TV. 

• When did the issue first occur?

> I never worked

• When did you purchase this device?

> 04/07/2024

• Could you tell me what the status light is on your device? If so, what color is it?

> status light in white. I can use this for internal app's like spotify etc, but casting from my phone/laptop,ipad or macbook isn't working. Device cannot be found. 

In the meantime, check these steps.

• Ensure when you are casting with your phone the Bluetooth is turned on.

> yes this is the case

• Make sure you are using the local network on your Google Chromecast device.

> it's linked to my WIFI and also the other devices are on the same network. 

[moralesvicente]

Hey Dave85, 

Thank you so much for keeping me updated. I’m sorry to hear the trouble is still not resolved. 

So let’s explore more tips: 

• Ensure that your Chromecast and Google Home apps are up-to-date.
• I would like to know if you can see your Google Chromecast in the menu displayed when you pitch the cast icon of the different devices while trying to link. If you have the possibility to attach a picture, it would be awesome to get a better understanding. 

For further details, please refer to this article: No Cast destination found. 

Please feel free to share any additional details you think might be relevant.

Best regards,

Daniel 

[Dave85]

Hi Daniel, 

Also checked the update and all have the latest versions. 

I see the device in my google home on the different devices, but don't see it when I pitch the cast icon on the same devices. 

But on the screen where the chromecast is connected to I see the cast icon with the name I've given and also the WiFi name. 

Could it be that their's something wrong with the Chromecast itself? 

Rgds, 

Davy 

[pereztzum]

Hi there,

I understand your frustration. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Please make sure you leave your Community Thread and Community Username.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

[Dave85]

Form has been completed. 

[nerys]

Hi Dave85,
 
Thanks for taking the time to fill out the form!
 
We'll contact you soon via email to discuss more details about casting your Google Chromecast to your iPhone, MacBook, and Microsoft laptop.
 
I'll be here for anything else you may need. Feel free to reply to this post if you have any other questions. I'll be happy to assist further!
 
Best regards,
Nery.