Cannot connect to Chromecast via phone

[kendraheil]

Hello,

I have done all the steps in previous posts to set up my chromecast. It used to work on a previous wifi router but now I have a new one. The steps I have undertaken:

- unplugging chromecast, router, etc
- factory reset on chromecast
- restarting phone
- enabling AP on router
- changing duel band router to only have 2.4 and 5g

I can get to the point where it asks me for the wifi, it recognises it on my phone, but then when it asks again, the only wifi that comes up is the chromcast####.v, 5G.

I click on that and then it says "Almost Done" but then never connects.

Error is, "Connect to same Wi-Fi
Your Chromecast was set up successfully but can't be found. Make sure that your mobile device and Chromecast are on the same Wi-Fi network.
Turn off AP isolation

Please advise!

[JenniferV]

Hi kendraheil,

Thanks for reaching out to the Chromecast Community and for being a step ahead of us. Let's check this further.

Quick questions — what's the LED status on your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Thanks,

Jennifer

[Jch12]

The new router might have a so called smart band or smart connect function. Disable that and give it a go. 

You may also have to manually select the channel rather than keep it on auto in the router settings. So for 2.4ghz try channel 1, 6 or 11 and see what works best.  May be also worth upgrading to the newest Chromecast if all of the above don't give a satisfactory answer

[Jeran]

Hey there kendraheil,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Diego3]

Hola buen dia, intenta ingresando en wl router y creando una linea de wifi alterna, digamos otro punto de acceso, y conecta el Chromecast en esa linea junto con el celular, yo tenía el mismo problema, y solo asi lo solucione. Espero te ayude, un abrazo.

[JenniferV]

Hi folks,

Thanks for the help here, Jch12, Jeran, and Diego3.

kendraheil, how's it going? Did you manage to get your device working?

Regards,

Jennifer

[JenniferV]

Hello kendraheil,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer