Cannot pair earbuds to Google TV Streamer 4K

[mrschwarz]

I have tried 3 pairs of ear buds. They can all pair to a Chromecast with Google TV. None of them can pair to my new Google TV streamer 4K. Each set produces an error that says, 'Cannot pair'. No other information is available. 2 pairs are Raycon EveryDay Earbuds, less than one year old. The other pair is Soundcore P20i.

Can anyone offer a suggestion?

[mrschwarz · Accepted solution]

I solved the problem by downloading an OS update. I was able to pair the earbuds,

[luciaaa]

Hi, @mrschwarz!

Thank you for reaching out to the community. I apologize to hear that your earbuds were not connecting to your Google TV streamer (4K). I appreciate your efforts to resolve this issue and for providing an update. This information is very helpful for other users who may encounter the same problem.

I would be grateful if you could let me know if the issue persists. I'm happy to provide further assistance.

Please don't hesitate to reply if you have any questions.

Best regards, 

Ana