07-19-2023 10:02 AM
YouTube Music casting doesn't work when casting to a group that includes my Android TV or Chromecast with Google TV. I have seen this posted before but all of the threads are locked. If I remove these from the group the casting works again, and I can add them back while the music is playing and it works until I stop casting. I don't have this issue with any other apps.
07-25-2023 01:54 PM
Hi there,
Thanks for reaching out. What phone are you using (Android or iOS)? When did it begin? Were there any recent changes? What steps have you taken so far? Is the YouTube music app updated? If possible, have you tried other music apps to isolate this?
Try using another phone and observe if this makes a difference. Reinstalling the YouTube music app might also help.
Regards,
Juni
07-28-2023 02:39 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
07-28-2023 03:29 PM
Hello. I am still having this issue. It occurs when casting to the speaker group with any device or app. I have tried deleting and re-adding the group and it still persists. Like I mentioned in the ticket, if I remove the Google TV devices, cast to the group, and then re-add them it works fine. I did come across a forum post on the Nest support page where someone had the same issue and someone from your team mentioned that it was an issue with Google TV itself.
08-31-2023 01:16 PM
Hello WWIII,
Thanks for the details you’ve shared, and sorry for the delay. Try to create a new home structure and add your devices there then observe if you will get a different experience. See the steps below on how to create a new home structure.
Note: You can have up to 5 homes in your account.
Thanks,
Juni