Channel 4 app

[stevenwood19730]

When you start play back on the channel 4 app, the video will stutter, this is fixed my stopping the playback and going back to play, this will solve until an advent then the error will start all over again until I follow the same process as above, this is the only app or video play back this happens with.

[EduardoN]

Hi @stevenwood19730,

Thanks for reaching out to the Google Community Forum! I sincerely apologize for the inconvenience of the video stuttering on your streamer. I appreciate you taking the time to investigate what happened, and I'm happy to help!

I've reviewed the information you provided, and I have a few more questions to ensure I can provide the correct troubleshooting steps:

• Is the device's power saving mode turned on?
• Are the Google Cast devices’ firmware updated?
• When did the problem start?
• Are there other apps that actively run on the device?
• Are you casting from a mobile device or another device?
• What type of streamer do you have?

If you have any more information that could be helpful, please let me know.

Best regards,

Eduardo

[Michaela2z]

I have this issue also, only on Channel 4 app. Not power saving. Device is up to date. Problem started around 3 weeks ago. All other apps on Google TV stick working fine. Running directly from Google TV device, not casting 

[EduardoN]

Hi @Michaela2z,

Thank you for reaching out and reporting this concern within our community. I understand how frustrating it is to experience interruptions during your viewing. I will do my best to help you diagnose and resolve this problem.

To effectively troubleshoot this, I need to gather some more information. Please provide the following details:

• Could you send me a photo of your Google TV?
• Are you using 2.4 GHz or 5 GHz for your internet connection?
• Did you perform any troubleshooting before?

If you have any more information that could be helpful, please let me know.

Best regards,

Eduardo

[stevenwood19730]

Tbh I have also reached out to channel 4, my streamer is totally up to date, and hard wired to 1gb internet, all others seem to be fine until last night when a similar issue was happening playing netflix? 

[EduardoN]

Hi @stevenwood19730,

Thank you very much for keeping me updated on this issue that has occurred when you try to play Netflix on your TV and for your time in contacting Channel 4 to better verify what's happening. I'd like to ask you a few questions.

• Do you see any error messages when you stream something on Netflix?
• Have you tried to perform any troubleshooting steps?
• Have you verified if you have this issue with any other application besides Netflix?

Keep me posted.

Best regards,

Eduardo

[stevenwood19730]

I'm planning to try a different HDMI port then I think it will be a total reset 

[EduardoN]

Hi @stevenwood19730,

Thank you very much for this information you're sharing with me. Please, when you carry out those steps you have in mind, I would also like to share extra steps that could help you.

• Use a different wireless device to cast.
• Clear the cache in your device.
• Please to cas a video from YouTube.com.
• Uninstall and reinstall the Google Home App.

Keep me posted.

Best regards,

Eduardo