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Chromecast not working

Mtench
Community Member

I'm  not sureif my Chromecasr is 2nd generation but it stopped working on March 9th.

I have updated my Home app to the latest version and restarted my Chromecast but it doesn't appear in my Home app and I am unable to add it.

 

Can anyone help?

5 REPLIES 5

ThomasV
Community Member

Having the same issue. Can't believe this is still unaddressed. Let me know where to sign up for the class action lawsuit.

Sofia_Kapinoss
Community Member

My Chromecast Google TV 4K still doesn't recognize my USB device.

Hello Sofia_Kapinoss,

 

Thank you so much for posting. We appreciate you letting us know. The team is aware and is working to resolve this as soon as possible. We're sorry for the inconvenience.

 

Best regards,

Daniel

Hello,

Can you tell me when I can expect an update that will fix the bug I have with my Chromecast Google TV 4K?

Can I revert to Android 12 where my Chromecast worked fine?

moralesvicente
Community Specialist
Community Specialist

Hello  Mtench, 

 

Thanks for posting here in the community forum. I’m sorry to know that your Chromecast (2nd gen) has stopped working. Don’t worry; it is a pleasure to be able to assist you.

I appreciate that you have taken action on the matter by taking some steps to resolve the situation. In order to effectively troubleshoot, could you please answer this question?

  • Are you using an Android or iOS device? 

In the meantime, I suggest performing this additional step.

  • Please restart the phone or tablet you’re currently using with this device. 

I'll be looking forward to hearing back.

 

Regards,

Daniel