Chromcast keeps disconnecting and rebooting. Can you help point out what the issue is?

[Nimolhy]

Chromcast keeps disconnecting and rebooting. Can you help point out what the issue is?

[Kimy]

Hi Nimolhy,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? When did it start? What steps have you taken? If it keeps rebooting, then it’s power-related. Is it plugged directly into a power source? Or is it getting power from the TV’s USB port? Give the steps below a try and let me know how it goes:

• Ensure that it’s plugged into a power source, and secure the connection.
• Move it to a different HDMI port on the TV.
• Reboot your Chromecast device, TV, and Wi-Fi router.
• If it persists, do a factory reset, then set it up again.

Thanks,

Kimy

[Nimolhy]

I have tried  those methods you told me. They don’t seem to help. I have about 10 devices connecting to the same router. Could that causes the issue ?

[Princesss]

Hi Nimolhy,

It could be an issue with the router itself since the issue exists on all of your devices. By the way, have you already rebooted your router? Let's try first to unplug it from the power source for a few minutes and as soon as it is plugged in, check your devices and see if this would make any changes.

Keep me posted.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello Nimolhy,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess