Chrome cast not communicating with iPhone

[Abby3]

Hi there I have been getting this message 

Abby’s only TV may be set up, but we could not communicate with it from your iPhone. 

I have local network on I have tried restarting all devices including factory resetting chrome cast I have restarted my Wi-Fi and my phone too nothing works please help 

[Kimy]

Hi Abby3,

Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device do you have connected to your TV? Is this the first time you set it up on this WiFi network? Was it working before? Give the steps below a try and let me know how it goes:

• Reinstall the Google Home app.
• Try to set it up using a different phone.
• Isolate the possible network issue by connecting the Chromecast to a different network. Try a mobile hotspot if no other network can be used.

Thanks,

Kimy

[Abby3]

• Hi there yes I have also tried all those I’ve reinstalled the app several times and still nothing it’s the chrome cast that looks like a usb stick type it is the first time trying to set it up too bought it from a cex store

[Kimy]

Hello Abby3,

Thanks for the reply. You mentioned that it looks like a USB stick type; is this the black one that looks like a flash drive (1st Gen)? Or is this the slim oval-shaped one (with lighter colors) that comes with its own remote (Chromecast with Google TV)? You can compare based on the hyperlink that I shared above. If it’s the 1st Gen, let’s hope that it’s not faulty anymore since that is already phased out. After all, you’ve taken the necessary steps to troubleshoot this. We look forward to your response.

Regards,

Kimy

[Abby3]

Hi there just checked and realised it could be a first generation one? 

[Kimy]

Hi there,

Thanks for confirming, @Abby3. Since the steps didn’t work, it could be one of three possibilities. It can be related to the network, the setup device, or the Chromecast device itself, which may already be faulty.

An issue with the network is still possible even if most of the devices (smartphones, tablets, computers, etc.) can connect and have a fast and consistent internet connection. The simplest way to isolate it is by not connecting to your WiFi and trying another network. A mobile hotspot is another network that can be tried if no other WiFi is available.

The setup device (your iPhone) doesn’t mean it’s faulty, but there could be something that keeps the Google Home App from completing the setup (conflict from another app, settings-related, etc.). Try another smartphone just to set it up. You can still cast using your own iPhone once it is successfully set up.

If all else has been tried, then you might consider upgrading to a new version of Chromecast. The Chromecast 1st Gen was released in 2013, while the Chromecast 2nd Gen was released in 2015. That device may have reached its limit.

I hope this helps. Let us know if you still have questions.

Thanks,

Kimy