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Chrome cast not holding on to Wi-Fi signal

ChasII
Community Member

‎01-17-2025 07:03 AM

My 3 Chrome Casts will not keep my Wi-Fi signal. They find my home Wi-Fi. Then continually drop the signal and go back on. Even when in the same room as my router. 
using T-mobile wireless internet

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maedacortez
Community Specialist
Community Specialist

‎01-20-2025 02:34 PM

Hi ChasII,

 

Thanks for reaching out! I understand you're having trouble keeping your Google Chromecast connected to your Wi-Fi network. I'm happy to assist you.

To better understand the situation, could you please provide the following information:

  • What is the firmware version of your Chromecast?
  • What is your typical internet speed?
  • Has the Chromecast been connected to this network before, or is this the first time you're setting it up?
  • How many devices are currently connected to your router?
  • Have there been any recent changes to your network, such as a new router, password updates, or new devices added?
  • Have you received any error messages? If so, please provide the exact message.

I look forward to your response.

 

Regards,

Manuel

 

 

 

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