Chrome cast not working, Laptop to TV

[shriyakjain]

After casting my desktop (from laptop via chrome cast) the screen freezes on TV, nothing happens further, I can only see a freezed image of my laptop screen on TV.

How to resolve this ? 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I'm sure this issue can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[shriyakjain]

I've tried all the troubleshoot programs available but nothing worked and therefore yes I still need help.

Regards,

Shrenik Jain

[Jeran]

Hey there shriyakjain

I know this response is long overdue, but if you are still having that same freezing issue, I'll just need to ask a few questions to better understand where the issue is:

• What Operating System are you using?
• What model of TV are you casting to?
• Are you able to cast a Google Chrome tab?
• Is Google Chrome up-to-date?
• Does the audio from the desktop play while the screen is frozen?

In any case, if you have the time, try casting your desktop from Google Canary to see if the issue persists.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from shriyakjain, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Garrett!

Best regards,
Jeran