Chromecast 3rd generation not working after setup

[IImVictor]

Hi, 

I am facing some issue on my Google Chromecast that not able to connect properly with my wireless network. It was showing weird broken image beside the wifi name (HomeMedia) as shown in the image below and no cast device was found when my mobile was connected on same wifi as Chromecast.

During my setup, I saw that there was a warning message when trying to connect wifi which might not compatible with my wifi.

I need some advice on this and any solution for this? Thank you.

[JenniferV]

Hi IImVictor,

Thanks for reaching out. Let's sort this out.

A few questions — what country are you in? Are you using your own home WiFi network? Have you successfully completed the setup? You could try rebooting your Chromecast, mobile phone and WiFi router. You can also visit this support website article for additional steps. 

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking back in if you still need help with your Chromecast.

Best,

Jennifer

[IImVictor]

Hi Jennifer, 

Thanks for your response while I am from Malaysia and was using home WiFi.

I had successfully complete the setup but you will see a "broken image" icon on the bottom left corner of the display (as attached image above).

I had tried to reboot & factory reset on my Chromecast, but it does not help. 

I found out that there was some compatibility issue from my Chromecast to the wifi router as I tried with different router (some is work and some is not working) but the settings (encryption, authentication) was similar.

Wonder that is there any compatibility to be match for the chromecast able to connect properly with WiFi network? Seek for some advice on this.

[JenniferV]

Hey IImVictor,

Thanks for getting back to us. You may check the following info below:

Enable these settings on your router, if applicable:

• Universal Plug and Play (UPnP)/Multicast

• Internet Group Management Protocol (IGMP)

Disable these settings on your router, if applicable:

• AP/client isolation

• Virtual Private Networks (VPNs)

• Proxy Servers

Note: If you aren’t not familiar with these settings, you may refer to your router manufacturer's documentation or you may contact your internet service provider for help.

Thanks,

Jennifer

[JenniferV]

Hi IImVictor,

I just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I wanted to check back in should you still need help. Feel free to let me know if you do. 

Thanks,

Jennifer

[JenniferV]

Hi IImVictor,

I haven't heard from you in a while so I'll be locking this thread. Feel free to start a new thread should you have more questions and concerns in the future. We're here to help.

Thanks,

Jennifer