Chromecast 4.0 brak dżwieku 5.1. na Netflix, Prime i Disney+

[wyssooki]

Witam serdecznie,

Wcześniej pisałem o moim problemie (https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-4-0-brak-d%C5%BCwieku-5-1-na-Netflix-i-...) lecz doszedłem do błędnych ustaleń. Problem z dżwiękiem rozwiązał się gdy tylko wymieniłem Google TV na FireStick. Dzwięk przestrzenny 5.1. mam teraz na każdej platformie. Oczywiście TV i soundbar pozostały te same.  

Pozdrawiam

Artur

[robus_pl]

Cześć, ciekawa sprawa. Zakupiłem Chromecasta niedawno, mam dźwięk 5.1 na każdym VOD.

Mój Chromecast jednak podłączyłem poprzez Amplituner. Skoro masz soudbara, to pewnie nie masz lub nie używasz Amplitunera Kina Domowego. 

Wiem, że niektóre TV mają problem z dźwiękiem wielokanałowym na wejściach HDMI (te starsze). 

Jeśli możesz, to wróćmy do tematu. Jak miałeś podłączony cały układ przedtem i teraz?

Jakie wyciągnąłeś wnioski?

[wyssooki]

Cześć,

wcześniej jak i teraz mam telewizor Samsung UE48J6400awxxh i soundbar Sony HT-RT3 z Dolby Digital podłączony poprzez HDMI ARC i jedyną zmianą w tej konfiguracji jest zamiana Chromecast na Fire TV. Podejrzewam, że Chromecast nie ogarnia wszystkich możliwych konfiguracji sprzętu. Wyżej podałem linka gdzie poruszyłem mój problem. 

Pozdrawiam.

[JenniferV]

Hi there,

Thanks for the help here, robus_pl.

wyssooki, I'm sorry to hear that you're still experiencing the same issue with your device. May I know if you have tried the suggested steps provided by Jeran? If yes, how was it?

Thanks,

Jennifer

[wyssooki]

Hi JenniferV

Yes, I checked the Netflix article and tried to check the audio settings in the Prime Video app. Unfortunately, there were no settings  in the Prime Video application, like Jeran wrote. After analyzing other solutions from the Internet, I came to the wrong conclusion that the problem is my hardware configuration - TV and a soundbar.

Regards

[robus_pl]

Strange situation. I have 5.1 sound on every VOD and KODI on my Chromecast with Google TV.

Anyway I can see that from time to time there are some problems with sound. Disappears for a moment and comes back. Previously I had observed that the order of switching on (TV, Amplituner and Chromeacst) plays the role in case of having sound or not. 

Since some weeks I dont have such problems.

I do not want to touch any settings to cause new problem...   😕 

This is what I actually have:

I use small box to separate HDMI data into two. One is directed to my TV (which support 4K), second one (audio only) is directed to Ampli (which doesn 't suport 4K). As you can see my Ampli recognizes DD+ HD Audio 5.1. 

[JenniferV]

Hi wyssooki,

Thanks for getting back to us. Could you please check if your TV or AVR supports  AC3, and AC3/EAC3 surround sound settings? If the TV or AVR do not support one of these settings, Chromecast will not output surround sound.

Note: Supported sites like YouTube and Netflix will perform best using direct playback vs. casting the tab, however:

• Tab projection is limited to 720p and stereo sound.
• Direct playback supports 1080p and 5.1 audio.
• Netflix will emit 5.1 surround sound if Chromecast is connected to an AVR that supports Dolby Digital Plus (DD+).

robus_pl, thanks for sharing your experience here and the setup that you have with your devices.

Regards,

Jennifer

[wyssooki]

Hello, 

TV and Soundbar suports only Dolby Digital (AC-3).  Unfortunately, I do not have such fancy equipment as the robus_pl have 😛 

Pozdrawiam

[robus_pl]

Hi,

I had to use this kind of solution because my Ampli is an old one and doesn't support 4K. I didn't want to get new one (Ampli) so I have found another solution (cheap one). 

In case of soundbar you can get simulated surround sound. To have real 5.1 you definitely need to have 5 speakers and sub. 

AC-3 supports up to 6 channels. So if your TV supports the same standard on HDMI, then you can have 5.1. Sometimes you have to mark this kind of sound standard in Chromecast manually. Even if it is described as not supported.

You can check if 5.1 sound is supported by your TV when using smart application NETFLIX from your TV. Also you need to have eARC HDMI on your TV to pass original sound to your soundbar.

Ok, anyway, I think our friend wyssooki doesn't need any more advice. He has Firestick. Possibly that one is more user friendly. Maybe Google should learn something from that... 🙂

[wyssooki]

Hi,

You're right. The audio from Chromecast was great with the HBO MAX and Apple TV apps. NETFLIX audio from my TV too.  I think there are two options. The streaming apps have a bug or there's a problem with the Chromecast itself.  Fire TV with Sony HT-RT3 5.1. soundbar (have 5 speakers and sub) works fine. 

Thank you. Your help is no longer needed. 

Pozdrawiam.

[robus_pl]

Elo,

Then there is some homework for Google to do.

CU

Pozdrawiam

[JenniferV]

Hi folks,

Again, thanks for your help here, robus_pl.

wyssooki, thanks for the information. I suggest you send feedback about this using the Google Home app. Here's how. 

Let me know if you have additional questions and concerns. We're here to help!

Thanks,

Jennifer

[JenniferV]

Hello wyssooki,

I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[wyssooki]

Dziękuję.  Nie potrzebuję pomocy. 

[Jeran]

Hey there wyssooki,

No problem at all, in that case, I'll go ahead and lock the thread. If you have any more questions or concerns in the future, please feel free to make a new thread.

Thank you for your help on this, robus_pl and Jennifer!

Best regards,

Jeran