I have a defective remote for a Chromecast 4K. The volume up button and the top of the ring button stopped working. I searched online support and followed several reboots, syncs and factory resets before calling for support. After explaining the problem, I was condescendingly asked if it was dropped. It hadn't been, but even if it was, it would've been from off a bed (3ish feet) to a carpeted floor. Only a poor quality device couldn't have survived. Then I was subjected to 40ish minutes of the most ridiculous steps to again reboot, sync & reset, that I had already attempted. All unsuccessful. Then when the support agent was thinking it loud about what the problem could possibly be, I was scoffed at & somewhat laughed at when I suggested that it's a defective remote and should be replaced under the warranty. Mercifully enough at around the 40 minute mark the call was somehow disconnected. I unhooked the 4K unit & hooked up the old FireStick I hoped it could replace. I ordered the 4K when I got a promotional email from Google Store back in May. It was free. I received it about a week later. It sat unopened until probably late August when my wife was bed ridden with a cancer diagnosis. The FireStick was an older gen and was becoming quite frustratingly slow for my wife. After witnessing my tech support fiasco, she made to promise to never subject either of us to that horrible lack of knowledge/support again. I just want a the remote replaced under warranty.
