Chromecast 4K remote gets extremely hot

[MoonwalkerLuke]

My Chrome 4K remote control gets extremely hot, when I put batteries in it. It doesn't work or light up, with the batteries in. It just heats up. I've tried factory resetting it. But nothing works. The remote hasn’t been damaged in any way, so I don’t understand why it randomly stopped working all of a sudden, after changing the batteries. 

[Kimy]

Hi MoonwalkerLuke,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Chances are the new batteries may have grounded the remote. It’s important to use a good-quality battery. Try this workaround using a new set of batteries.

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Test and observe.
• If it persists, you can factory reset the remote one last time and pair it again.

Let us know how it goes. We look forward to your response.

Thanks,

Kimy

[MoonwalkerLuke]

Hello Kimy.

Thanks for replying. I've already tried all the above steps, as I saw the described in another thread. Unfortunately, the problem persists. I’ve been using Duracell batteries, and I’ve never had any problems with quality when buying these. However, I’ve narrowed down the source of the heat to one specific 3-pinned capacitor which sits right beneath the “enter” button. The capacitor gets extremely hot. What do I do from here.

I’m looking forward to your reply.

 Thanks,

Luke

[Kimy]

Hello MoonwalkerLuke,

Thanks for the reply. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Regards,

Kimy

[MoonwalkerLuke]

Hello Kimy.

Thank you for taking a look.

I’ve filled out the form.

Thanks,

Luke

[Alex_S]

Hey there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Best,
Alex