Chromecast Audio - Can't Connect thru Home or Device Utility

[peeet]

Hi!

I have a Chromecast Audio that I've been using continuously since its release. I moved last week and am trying to set it up in the new location. First, I did a factory reset, then went to my Home app. Home could see that there was a Chromecast but could not set it up, as it needed to be activated through Device Utility. When I get to Device Utility, it recognizes that there is a Chromecast, then "would you like to start activation of this device," but when i tap "start" it immediately responds with the message "could not connect to you Chromecast Audio. Make sure it is nearby and that you connect to it when prompted." 

I'm not sure what it means by "connect to it when prompted" as I'm pretty sure that's what I was doing. I don't understand how both Device Utility and Home are able to connect to it at one step, yet fail to connect to it at another. I have followed the prompts for turning WiFi and Bluetooth off/ on (Wifi when using Home, Bluetooth when using Device Utility), and did ANOTHER factory reset to make sure that wasn't the problem. I would try to activate it on my laptop, but that's no longer an option although I'm fairly certain the phone I'm using also is not the problem since I activated a different Chromecast last week. 

I appreciate any thoughts anyone might have. Thanks. 

[JillG]

Hi there,

Ugh sorry that Device Utility app is problematic for you and you are not alone. I also had trouble connecting an older Chromecast.

When you get that message that asks you if you want to start activation..turn back on your wifi before going to the next step. I read another user was able to get their device to connect that way. Not even sure if that will work for you but it's worth a try. 

[peeet]

Thanks! 

Just gave this a shot, and I'm not sure *how* this user turned on wifi before going to the next step; when I tried, Device Utility wouldn't even scan for devices with wifi still on, but maybe I'm missing something? 

Thanks again ❤️

[JillG]

You aren't missing anything. I had trouble with it on my PIxel phone and ended up using an ipad to complete the set up. 😑

Clear the cache of the DUA and the Google Home and I'll keep looking for any other ideas to get it to work. 

I have read that others just keep trying and "at some point" it connects. 

I will also escalate your post to a Community Specialist.

[JillG · Accepted solution]

Hey peeet,

I'm asking some of our other community experts to see if they have any experiences with the DUA. 

See this thread also:  Solved: Device Utility App to Re-activate Chromecast - Google Nest Community  

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[peeet]

I still don't have a solution to my issue. I'm not sure if there are next steps. 

[JillG]

@peeet 

Factory reset your CCA and see if you can connect. While the Chromecast Audio is plugged in, hold down the button on the side of the Chromecast Audio. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast Audio will begin the reboot sequence

[peeet]

A factory reset was part of the process per my original post, but let's see if there's a different result this time

[BroncoMarc]

I just tried using a Chromecast Audio I haven't used in a couple years and had the same issue.   I was able to solve it by setting it up using an older phone.  It worked great with my Nexus 6p, but my Pixel 5 gave me the same issue you have.   I also can't connect to my Green Mountain Grill with my Pixel 5, but my Nexus works fine.

- Marc

[Jeran]

Hey there peeet,

I'm just checking up on this thread again, did you have any more questions or need any additional help? 
 

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from peeet, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jill!

Best regards,
Jeran