Chromecast Google TV 4K not working properly after updating to Android 14.

[Sofia_Kapinoss]

Good day,
I remind you of my question.

I have Chromecast with Google TV 4K after updating to Android 14 UTTC.241218.004.12950887 my Chromecast does not see USB drives. It shows a message, USB drive safely removed. My drives are configured as device mass storage and everything worked fine on Android 12.
The Bluetooth keyboard also stopped working. It is visible in the settings, but you can't type anything using the keyboard because it doesn't work. Searching with the remote control also doesn't work. I can't type anything because the virtual keyboard doesn't appear.
Factory reset doesn't help because it's still Android 14.

When will Google release a patch to fix the bugs? It's been a long time.

[RBerg]

Indeed Google. What are you waiting for? End of device support is nearing.

But you crippled my perfectly working gcwgtv with this buggy update.

Please fix this. Heck push an update to revert to android 12. At least it was working.

Like OP I really like a reaction from google. Or even better solve the problem.

[roki2701]

When will there be an update with a fix? A competing manufacturer of TV boxes Kinhank has just released a correct version of Android TV 14 and you still have no news.

[Kinesico]

Same problem here, after update my ccwgtv my external storage stop working. All apps install on my external storage are missing. Please fix this or explain how roll back the 14 android update

[nfuller]

Google are doing what they love best ignoring us and leaving to the community staff members to have to say the same no offence to those people but rubbish. It’s always have you reset device have you done step 1-22 when really google knows it’s their complete mess up but for us custimers outside of their favourite USA we will continue to be ignored and given this forum as an answer to getting help which is an insult as this hasn’t ever really been anything than a ever dying non customer support option that they won’t ever get rid of and provide real customer support service or feedback functions that anyone who can make decisions at Google willl read.

how many more times are the questions not going to get a real honest and proper answer. I wonder what do the board in the uk really do as I reckon no one has told them they have a Google TV service as whoever heads it up here is a complete waste of time .

so come on Google when is someone going to grow a pair and provide an official update statement !!

[RBerg]

Inderdaad.

I got stuck with telephone contact after refusing to reset my device. 

How much clearer does it get when google withdraws the android 14 update.

Admit the mistake and fix it.

Stop hiding

[nfuller]

They love to treat us l8me moorons knowing it won’t work this constant factory reset is insane as they don’t even supply a back up function yet they expect us to keep starting from scratch like we all have time and wish to lose what we have taken time to setup 

[virnab]

Hey all,

Our team is aware and are actively investigating the issue. We'll provide an update when there's more to share. Thank you for your patience.

Best regards,

Virna

[nfuller]

The makes me laugh how long do we all bet this will continue and drag on for many more weeks you have only had months to sort this out and your still investigating what jokers you Google lot are  

[Sofia_Kapinoss]

Maybe it would be more reasonable for Google to let us go back to Android 12 where everything worked fine, and when it finds a solution to Android 14 bugs, it will release a fix for A14. We want to use our devices as before, but we can't do that with A14 because it contains a lot of bugs.

[RBerg]

Well rest assured that your dutch helpdesk division is NOT aware of this issue.

And indeed a rollback update to android 12 is preferred. 

[nfuller]

So come on then let’s hear an update as it shouldn’t be taking this long for yiur team to investigate when the issue has been for months. You need to pull your fingers out and get this given a high priority to get fixed as this is appalling you seem to just launch software without ever fully testing it. So know we have broken devices thanks to this awful android 14 as you won’t put a revert back to 12 on place and you still don’t take this as a major priority you really have ruined a brand that was great now it’s just a company that never wants to listen to its customers and has no type of customer service.  

[Sofia_Kapinoss]

Either release an update that fixes your bugs or provide the ability to go back to Android 12 until a fix for Android 14 is released. Take us very seriously...