Chromecast HD keeps dropping wifi

[at2828]

Like others, my Chromecast HD has started having issues with wifi in the last few weeks. 

Things to note that I've tried:

• Factory reset 
• Forget and reconnect wifi
• Verified that signal strength is excellent 
• Restarted router
• Ran diagnostics to confirm low interference on my wifi network channel
• Disabled band steering for the device on my wifi network 
• Set it to 2.4Ghz only, or 5Ghz only (made no difference either way)
• Fixed it to one access point so it isn't roaming on the mesh network 
• Set wifi to WPA2 only

Up until sometime in the last few weeks it had been rock solid. Now it'll flash up the message that wifi is disconnected, then reconnected, every few minutes. No other devices on the same access point drop or lose packets, it is only the Chromecast. 

This appears to be related to an update to Android 14 but I have yet to see any sign that there's a workaround or a fix, so any suggestions are welcome. 

[saoudymou]

Hi, Still got this problem too. Google never answer me and always put my router in charge. 

If you have any clue to solve it in the furure, don't forget me !!! 

[AndersC]

Hi @at2828,

Thank you for posting in the community. I understand you're experiencing issues with your Chromecast with Google TV (HD) dropping its Wi-Fi connection frequently. I appreciate you for trying a factory reset, testing different Wi-Fi bands, and troubleshooting your network to resolve this. I'm happy to assist you with this issue.

Could you tell me if the color of the LED light on your Chromecast changes every time it gets disconnected from the Wi-Fi?

Since you've already performed most of the relevant troubleshooting steps, I only need you to confirm that you have disabled any Virtual Private Network (VPN) and that you've tried to cast from a different device (phone or tablet) that's connected to the same Wi-Fi network.

In the meantime, I recommend you visit the article Troubleshoot Chromecast and Google TV Streamer connection, which includes some tips and troubleshooting, as the name indicates.

Keep me posted.

Regards,

Anders

[at2828]

Hi Anders, the issue happens with or without a VPN connected. As for the indicator color, I can't see the Chromecast when it's plugged in because it's behind my TV and not easily accessible, so I can't see the light when message appears on screen. The built in HDMI cable is too short to place it somewhere I can see both at the same time, so I'm not sure how I'll manage that. 

I took a look at the troubleshooting steps and there's nothing left I haven't tried. This seems to be a widespread issue, is the product team aware of it? Many complaints here and on reddit of the same problem. 

[AndersC]

Hi @at2828,

Thank you for replying and for the information requested.

Based on all the information provided and the troubleshooting you performed to fix the issue, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[at2828]

I did manage to catch the colour of the light during an occurrence of this issue today. It was slowly pulsing white. I will complete the form as well