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Chromecast Issue Update.

Emz81
Community Member

Hi, just wondering if the Chromecast issue been fixed yet, any news??

1 REPLY 1

luciaaa
Community Specialist
Community Specialist

Hi, @Emz81!

 

Thank you for reaching out to the community and for your interest in the updates concerning the ongoing Chromecast issue. I understand you are inquiring about the resolution of this issue. I’d be happy to help you. 

To better assist you, please answer the following questions: 

  • Is your mobile device Android or iOS?
  • Did you perform a factory reset with your Chromecast? 

If you performed a factory reset, try to set up your Chromecast again. Please ensure you are using version 3.30.1.6 for Android and 3.30.106 for iOS and ensure the Google Home app is running the latest version; check this article to update the Google Home app. 

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended, check the firmware version of your device by following these instructions. If your device is not on the corresponding firmware version, please follow these steps to reboot your Chromecast to start the update process.

Please let me know how it goes.

 

Best regards,

Ana