Chromecast and App F1

[Nádia_LS]

Greetings! We are from Brazil and we speak PT-Br. We are subscribers to the F1 app (Formula 1). When trying to watch the qualifying race today, we opened the app on our mobile device, changed the language to Pt-Br and then connected it to Chromecast. However, when we did this, it returned to the original audio (English). We tried several times. Here is the information and we await your guidance. Thank you very much.

[tajennifer]

Hi Nádia_LS,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are casting from your mobile device to your Chromecast device. I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

• Is this situation happening with other apps?
• What type of Chromecast device do you have?
• Has this app worked in the past?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[Nádia_LS]

Greetings, Jenny!

First of all, thank you very much for your time.
In response to your questions, I would like to inform you that:

1) Is this situation happening with other apps? We only use the F1 app.

2) What type of Chromecast device do you have? The Chromecast 2, second generation.

3) Has this app worked in the past? Yes, perfectly.

[tajennifer]

Hi Nádia_LS,

Thanks for your reply and the information provided. I understand that this app worked in the past. In this case, to confirm:

• Are you using Android or iOS for casting?
• Is your Google Home app fully updated?
• Could you please try to reset the Chromecast device and restart your phone? Then, try casting again, and let me know how that goes.

Please keep me posted.

Best regards,
Jenny