Chromecast LED light

[eden323]

My Chromecast worked fine for about 5 months then simply stopped working. The LED light remains orange so it is not connecting to the wi-fi. Without that connection I cant do anything. I've tried all the suggestions I've found online including resetting the dongle, rebooting both my router and Tivo box, but the light remains orange. I've plugged other devices into the sole HDMI port on my TV so that isnt the issue. Looks like the Chromecast dongle is fried and because I've  used it, I cant return it. Waste of money and makes me very hesitant to buy a new model.

[Byteguy · Accepted solution]

If you just bought it 5 months ago, it will still be under its 1-year warranty and Google will replace it.

g.co/warrantyclaim

[eden323]

Thanks for this advice. The link takes me to US-based info and seems to be for items bought directly from Google. I'm in the UK and bought the Chromecast at a general retail outlet, but as you stated it should still be under warranty so I have now put through a request for replacement or refund. Thanks again for your help.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[eden323]

My Chromecast is still not working and looks like the retailer I bought it from wont refund or replace so I'm not sure what else can be done.

[Jeran]

Hey there eden323,

No problem, in this scenario, I would just get a hold of Chromecast Support. You'll just need to follow the prompts, and it will give you the option to call the number, receive a phone call, or talk with them via online chat.

Let me know if that works out for you, or if you had any other questions.

Best regards,

Jeran

[eden323]

Hi Jeran - 

Thanks very much for the link. At the moment I am in touch with the retailer's customer support team and things are looking good in terms of a replacement and/or refund. If that fails then I will definitely go via the Chromecast link you kindly supplied.

Thanks again for your help

Cheers

Wayne

[Jeran]

Hey there eden323,

No problem at all! I'm glad to hear that the retailer is working with you. I'll leave the thread open for a few days in case you have any more questions or concerns.

Best regards,

Jeran

[Jeran]

Hey there!

We haven't heard back from eden323, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Byteguy!

Best regards,
Jeran