Chromecast No sound

[PMD12]

Hello there,

I was watching netflix and all of the sudden, the sound just went off.

I’ve tried most of the things I could find here, including:

• restart

• replugged into hdmi

• check if it’s because of the TV. The TV still has sound as normal.

• Display and sound > advanced sound setting > tried both ‘none never use surround sound’ as well as ‘manual select’

• Tried Factory Reset: still no sound. Then repeat all of those actions above, still no sound.

Can somebody please help, I’m desperate.

Thank you!!!

[Ashepherdson]

Very strange indeed! Did you try increasing the volume of the Chromecast itself ?  Do you have another tv you can test the device on?

[PMD12]

Hi, yes I did try to increase the volume. The volume bar image on screen still goes up when I press increase but there’s just no sound. Unfortunately I don’t have another TV to test it on. My TV sound still works as normal when I try it alone without the chromecast.

[Ashepherdson]

This may sound odd, but can you try changing from Dolby vision to HDR and see if that works ? 

[PMD12]

I did as well, Dolby > HDR > SDR

[Ashepherdson]

Hmm.. without a control device to test I'm out of ideas here.   If you can ask a friend or someone to use their TV for a minute to see if audio works there.. that could narrow down the issue.  If it doesn't work on another drive then it is faulty. 

I guess the only other question I would have is, are you plugged directly into the TV's HDMI port, or are you using an HDMI extender?  Can you try a different HDMI port? 

[Ashepherdson]

One other thing to try is to unplug your TV's power for 30 seconds...it COULD be the TV.. I'm suspecting a CEC / ARC handshake issue ...if it's not the Chromecast itself