Chromecast Remote Overhearing (G9N9N) 4th Gen

[marcuskmt]

Hi, all of a sudden, my Chromecast remote (G9N9N) is overheating and not working. I have not dropped it or spilt water on it.

What can be done about this?

[ovidioj]

Hello @marcuskmt,

Thanks for posting in the community. 
I understand the frustration of encountering issues with your Chromecast remote. It's concerning that it's overheating and unresponsive. Thank you for your effort. 

To help resolve this issue, please try the following steps:

1. Check Battery Condition: Ensure the batteries are fresh and properly installed. Sometimes, weak batteries can cause unexpected behavior.
2. Reset the Remote: Remove the batteries, wait a few minutes, and then reinsert them. This can often resolve temporary glitches.

• Re-pair the remote.
• Unplug your Chromecast from the power source for 10 seconds.
• Remove the batteries from the remote.
• Reinsert the batteries and press and hold the Home button until the LED light starts pulsing.
• Plug your Chromecast back in.

Please follow the steps above; in any case, if you are still encountering issues, you will find more steps at this link: Troubleshoot the Chromecast Voice Remote.

Let me know how it goes. Thank you. 

Regards, 
Jorge

[marcuskmt]

Hi Jorge,

I have done all that but the Chromecast remote still overheats and doesnt work.

What else can I do?

[ovidioj]

Hello @marcuskmt,

Thanks for replying. 
I apologize for the ongoing inconvenience you're experiencing with your Chromecast remote. It's frustrating when troubleshooting steps don't resolve the issue. I also appreciate your huge effort in following the steps. In the meantime, I recommend you remove the batteries from your Chromecast remote, and please have the following information ready: 

1. Chromecast model number
2. Chromecast serial number
3. Detailed description of the issue, including when it started

Please fill out this form to look into this further. Please let me know once it's done. Thank you. 

Regards, 
Jorge